Shipping Information

Due to the holiday season and higher shipment volumes, orders may experience delays, and tracking information might take up to 3-5 days to update—thank you for your patience!

Karst ships and delivers worldwide! We take shipping seriously and make sure it's always a priority.

Our team aims to dispatch all orders within 2 business days from the date of purchase. Occasionally some products may have a specific ship date (limited runs, new products, preorders) - please defer to the ship date stated on the individual product page.

If you'd like to make additions or changes to your order, please contact us immediately after ordering, but we cannot guarantee we will be able to make the change. If the order has already been packed or shipped, we will not be able to make additional changes.

Once your order is placed, please allow 2 business days to receive your order confirmation. Shipping confirmation will follow once all or part of your order is shipped. All orders ship from our warehouses located in Los Angeles, Sydney and Amsterdam.

These timeframes are provided as a guide. We recommend using the tracking information when available to ensure your order is delivered successfully.

Customs, Taxes, and Duties

Karst is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. All taxes and duties differ between countries and states and therefore we are unable to provide estimated costs before delivery.

These charges are the full responsibility of the recipient and the funds are received exclusively by your local government. For further information, you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to tax and customs duties.

Delivery and Return Support

For any further information on carriers, shipping times and tracking information please feel free to contact our customer support team at hello@karstgoods.live

Please keep in mind that once your order has been dispatched, Karst is not responsible for any losses or damages. Carriers across the US are facing delays due to extreme volume, so if your order has not arrived yet, it's most likely still in transit.

It’s the customer’s responsibility to follow the tracking information provided and contact your local postal or courier service, to ensure the safe and timely delivery of your purchase.

We will assist you in recovering an item to the best of our abilities. However, will not provide a replacement or refund in cases of change of mind or customer error. Refunds or replacements can only be issued for product manufacturing defect.